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Enjoy mbajiee Responsibly.

What Responsible Gaming Means at mbajiee

At mbajiee, responsible gaming means creating an environment where players can enjoy cricket betting, slots, live casino, and all the entertainment the platform offers — while staying firmly in control of their time and money. We understand that for the vast majority of our players, gambling is a fun and social activity. For a small number of people, however, gambling can become problematic. Our goal is to provide the right tools, information, and support so that every player can make informed choices.

We have built our responsible gaming framework around four core pillars: prevention, through strict age verification and clear communication about risk; control, through player-activated deposit limits and session tools; intervention, through proactive monitoring and outreach when we identify concerning patterns; and support, through direct access to our team and signposting to professional help organisations.

Our Ongoing Obligations

mbajiee is committed to continuously reviewing and improving its responsible gaming measures. This means training our customer support team to recognise signs of problem gambling and respond with empathy and practical guidance. It means reviewing player activity data to identify risk indicators at the platform level. And it means making all responsible gaming tools genuinely easy to find and activate — not buried in obscure account settings menus.

We also apply responsible marketing practices. mbajiee does not target bonus offers or promotional communications at players who have set deposit limits, activated a time-out, or shown indicators of distressed play. We market our platform as entertainment, not as a pathway to guaranteed financial gain. All promotional content carries an 18+ disclaimer and a responsible gaming reminder.

Verification at Registration

Every new player who registers with mbajiee is required to provide their date of birth during the registration process. Before any real-money deposit or withdrawal is processed, mbajiee conducts a Know Your Customer (KYC) check that includes age verification. Players are required to submit a copy of a valid government-issued photo identification document — such as a National Identity Card (NID) or passport — confirming that they are 18 years of age or older.

Until age verification is successfully completed, withdrawal requests may be withheld and account functionality may be restricted. mbajiee reserves the right to request additional documentation at any point during the account lifecycle if there is any doubt about a player's age or identity.

Protecting Minors

If you share a device or internet connection with someone under the age of 18, we strongly encourage you to use parental control software to restrict access to online gambling sites. Tools such as browser-level filtering and device screen-time controls can help ensure that younger household members cannot access mbajiee or similar platforms.

If you become aware that a minor has accessed mbajiee using your account or device, please contact our support team immediately at [email protected]. Any account found to be registered by or used by a person under 18 will be immediately suspended, all funds returned where no fraudulent activity is involved, and the matter reported as required by applicable law.

Reporting Suspected Underage Access

mbajiee takes reports of suspected underage play with the utmost seriousness. If you suspect that someone under the age of 18 is using the mbajiee platform — whether via your account or otherwise — please report this immediately to [email protected]. All reports are treated confidentially and investigated promptly.

How Deposit Limits Work

mbajiee's deposit limit tool allows you to set a maximum amount in BDT (Bangladeshi Taka) that you can deposit into your mbajiee account within a defined time period. You can choose from three limit types: a daily limit (the maximum you can deposit in any single 24-hour period), a weekly limit (the maximum across any rolling 7-day window), and a monthly limit (the maximum across any rolling 30-day window). You may set one, two, or all three limit types simultaneously, in which case the most restrictive limit always applies.

For example, if you set a weekly deposit limit of ৳5,000 and attempt to deposit ৳2,000 when ৳4,500 has already been deposited that week, your deposit will be capped at ৳500 — the remaining available amount under your weekly limit — rather than declined outright. This ensures you always have visibility of your position relative to your chosen limit.

Changing or Removing a Deposit Limit

You can reduce or remove a deposit limit at any time through your mbajiee account settings. However, to protect players from impulsive decisions, mbajiee applies a mandatory 24-hour cooling-off period before any increase to an existing limit or the removal of a limit takes effect. A reduction, by contrast, takes effect immediately and cannot be reversed until the original cooling-off period has elapsed. This asymmetry is intentional — it ensures that the tool genuinely protects you in moments where you might be tempted to chase losses.

Recommended Starting Limits for Bangladesh Players

If you are new to mbajiee, we recommend starting with a monthly deposit limit that represents a comfortable discretionary entertainment budget for your household. Common starting points for players in Bangladesh range from ৳1,000 to ৳10,000 per month depending on individual financial circumstances. Remember: your deposit limit should reflect only money you can genuinely afford to lose for entertainment purposes. Never deposit money set aside for rent, food, utilities, or other essential expenses.

Session Time Reminders

When you are logged in and actively playing on mbajiee, it can be easy to lose track of time — particularly during live sports events like BPL or T20 World Cup matches, or when playing immersive slot games from providers like Pragmatic Play or Spribe. Session time reminders allow you to set a pop-up notification that appears after a defined period of continuous play — for example, every 30 minutes, 60 minutes, or 2 hours. The reminder displays your current session duration, your net session result (wins minus losses), and prompts you to decide whether to continue or take a break.

Reality Check Notifications

Reality checks are a more assertive version of session reminders. When activated, a reality check pauses your ability to place new bets or spins until you have actively acknowledged the notification and chosen to either continue or end your session. This brief moment of conscious decision-making is clinically shown to reduce the risk of escalating play beyond intended limits. Reality checks can be set at any interval between 30 minutes and 4 hours.

Time-Out Periods

A time-out is a temporary, voluntary account suspension. During a time-out, you cannot log in to mbajiee, place any bets or wagers, make any deposits, or receive any promotional communications. Time-out options available on mbajiee are:

• 24-hour time-out — a short overnight break to reset
• 48-hour time-out — a weekend pause
• 7-day time-out — a week-long break from the platform
• 30-day time-out — a full month away from mbajiee
• 6-week time-out — an extended structured break

Time-outs take effect immediately upon activation. They cannot be reversed or shortened once set. When your time-out period expires, your account is automatically restored to normal status — you are not locked out permanently unless you have activated self-exclusion.

What Self-Exclusion Does

When you activate self-exclusion on mbajiee, your account is immediately closed. All pending withdrawals of legitimate funds will be processed and returned to your registered payment method (bKash, Nagad, Rocket, Upay, or bank account) as promptly as possible. You will not be able to create a new mbajiee account using the same identity, contact details, or payment methods during the exclusion period. Any bonus funds that have not been converted to withdrawable cash will be forfeited.

Exclusion Period Options

mbajiee offers the following self-exclusion durations:

• 6-month self-exclusion — a medium-term break for players who want a structured recovery period
• 1-year self-exclusion — a longer-term exclusion for more serious concerns
• 5-year self-exclusion — a long-term option for players with significant problem gambling history
• Permanent self-exclusion — the account is closed indefinitely with no option to reopen

How to Activate Self-Exclusion

You can initiate a self-exclusion request in two ways. The first is through your mbajiee account settings — navigate to the Responsible Gaming section and follow the self-exclusion process. The second is by contacting our support team directly at [email protected] and requesting self-exclusion. Our team will process your request within 24 hours and confirm via your registered email address that the exclusion has been activated. If you use the account settings route, exclusion is typically immediate.

After Self-Exclusion

Once self-exclusion is active, mbajiee will suppress all marketing communications to your registered contact details for the duration of the exclusion. If you attempt to create a new account during the exclusion period using the same identity, mbajiee will close the new account and return any deposited funds. At the end of a fixed-term exclusion period (6 months, 1 year, or 5 years), your account will not automatically reopen — you must contact support and complete a 7-day cooling-off period before access is restored. This cooling-off period is mandatory and exists to ensure your decision to return to play is considered rather than impulsive.

Gambling problems rarely appear overnight. They typically develop gradually, and many people do not realise there is an issue until the impact on their finances, relationships, or mental health has become significant. The earlier a problem is identified and addressed, the easier it is to manage. mbajiee encourages all players to periodically check in with themselves honestly using the indicators below.

Warning Signs to Watch For

Contact mbajiee Support

Our customer support team is available 24 hours a day, 7 days a week to assist with responsible gaming requests. Whether you want to set a deposit limit, activate a time-out, request self-exclusion, or simply talk to someone about concerns you have regarding your play, you can reach us at any time. All responsible gaming communications are treated with strict confidentiality.

Helping a Friend or Family Member

If you are worried that someone close to you — a family member, friend, or colleague in Dhaka, Chittagong, Sylhet, or anywhere across Bangladesh — may have a gambling problem, there are constructive steps you can take. Start by having an open, non-judgmental conversation at a calm moment. Avoid accusations or ultimatums, which often cause the person to become defensive and less likely to seek help. Instead, express concern using "I" statements — for example, "I have noticed you seem stressed about money lately and I want to help."

You can also contact mbajiee's support team on behalf of a third party to enquire about what tools are available. We cannot discuss individual account details with third parties for privacy reasons, but we can provide general guidance on how our responsible gaming tools work and how to encourage someone to use them.

General Safe Play Reminders

• Gambling should be treated as entertainment, not as a way to make money or solve financial problems.
• Only gamble with money you can genuinely afford to lose — never with essential household funds.
• Set time and deposit limits before you start a session, not during it.
• Take regular breaks, especially during long cricket matches or extended slot sessions.
• Never gamble when you are under the influence of alcohol, stressed, depressed, or emotionally vulnerable.
• Keep gambling in perspective — it is one leisure activity among many, not the centre of your social life.
• If you feel you are losing control at any point, activate a time-out immediately through your mbajiee account settings.

Can I set a deposit limit before I make my first deposit?

Yes. mbajiee encourages all new players to configure their deposit limits as the very first step after completing registration and age verification — before making any deposit. You can find the deposit limit settings in the Responsible Gaming section of your account dashboard. Setting a limit before you start playing is the most effective way to ensure your budget stays under control from day one.

How quickly does a deposit limit take effect?

A reduction in your deposit limit takes effect immediately upon saving the change. An increase to an existing limit, or the removal of a limit, is subject to a mandatory 24-hour cooling-off period before it becomes active. This delay is a deliberate safety feature designed to protect you from impulsive decisions made in the heat of a session.

Can I undo a time-out once it has been activated?

No. Once a time-out is activated on mbajiee, it cannot be reversed or shortened for any reason, including by contacting our support team. This is intentional — the purpose of a time-out is to provide a firm, reliable break from the platform. If you activate a 7-day time-out, your account will remain locked for the full 7 days regardless of any subsequent requests to lift it early.

What happens to my funds if I self-exclude?

Any real-money balance remaining in your mbajiee account at the time of self-exclusion will be returned to your registered payment method — such as your bKash wallet, Nagad account, Rocket account, or linked bank account — within a reasonable processing timeframe. Any pending bonus funds that have not been fully wagered and converted to withdrawable cash will be forfeited in accordance with our Terms & Conditions.

Will mbajiee market to me during a time-out or self-exclusion?

No. When you activate either a time-out or a self-exclusion, mbajiee will immediately suppress all promotional communications to your registered email address and any other contact channels associated with your account. This includes bonus offers, free spin notifications, sports betting promotions, and any other marketing material. If you receive a marketing communication after activating a time-out or self-exclusion, please report it immediately to [email protected] so we can investigate and resolve the issue.

I think I may have a gambling problem. What should I do right now?

If you feel that your gambling is becoming a problem, the most important thing is to act now rather than waiting. Log in to your mbajiee account and activate a time-out or self-exclusion immediately through the Responsible Gaming section of your account settings. Then contact our support team at [email protected] — we will support you through the process and ensure your account is secured. Please also consider speaking to a trusted friend, family member, or professional counsellor about what you are experiencing. Seeking help early makes a significant difference to outcomes.